Returns Policy

Returns & Warranty


Please follow these directions for all returns

Any unused item may be returned within 30 days after receiving for a refund or exchange. All returns must be post dated no later than 30 days after receiving.

We will not accept returns of certain items, including:


•     Any item that is not in its original condition, is damaged or used, worn, missing parts, tampered, sized.


•     Any item that is gas-powered or contains flammable liquids.

Used or worn products will not be credited back or exchanged for a new product. By wearing or using the product the first time, our return policy is void.


Please contact stating the reason why you are making a return. You will be provided with the correct return address then.

Unauthorized returns will be sent on your own risk as they can be misled and lost


Please enclose a message into the parcel with the following info:


•     Order or transaction ID


•     Your name and email address (must be same as in your Getat Watch account)


•     Reason to return. If the reason is manufacturers or transportation defect please describe what exactly is wrong with returned item


Please insure your return package against loss in transit. The returned items must be properly packed as we are not responsible for damages during transportation.

Only manufacturers' defects are covered under warranty. This does not include intentional damage, or damage caused by misuse of returned item(s).


Returned item(s) is subject to final inspection before your return is processed.


Unless a refund is requested the returned item(s) will be replaced with the same one(s) or another available item(s) of your choice with the same or similar price.


You are responsible for the shipping cost of returning the items to us. We do not reimburse you for the original shipping charges. If you exchange the returned item(s) you WILL NOT be charged for repeated shipping when default shipping method is used.


Please allow up to TWO weeks for returns processing through our facility.




We provides a 3 months warranty for all watches sold. Defective watch must be returned with a note indicating the defect on the watch and please get a RETURN MERCHANISE NUMBER from us before you send the item back . A replacement or repair will be sent at no charge to you.


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